Frequently Asked Questions
Everything you need to know about your Heria order and training gear.
How long does shipping take for domestic and international orders?
Domestic orders within the US typically arrive within 3-5 business days. International shipping varies by location but generally takes 10-15 business days depending on customs processing.
What is your return policy for apparel and equipment?
We offer a 30-day return policy for all unworn apparel and unused equipment in its original packaging. Please note that digital programs and weight vests are subject to specific inspection criteria.
Are the weight vests adjustable for different fitness levels?
Yes, our Heria weight vests feature removable iron weights, allowing you to scale the resistance from a few pounds up to the maximum capacity of the vest.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you restock limited edition Heria drops?
Most of our limited edition apparel drops are one-time releases to maintain exclusivity. We recommend signing up for our newsletter to get early access to new collection launches.